The below information will provide you with an introduction to living at the building and cover the most common questions management are asked about the building.

Need Help

Building management are on-site from 7:30 to 16:00 from Monday to Friday excluding public holidays, and available 24/7 for building emergencies. Your Building Managers are Curtis De Agrella and Scott Shearer. For all non-urgent matters residents are requested to log their enquiry via either email or ‘Building Link’ so that a record of their request can be maintained. ‘Building Link’ can be accessed via the following link using the login and password provided once residents have registered their information with management.

For emergencies, please contact 02 7257 7994 (select option 1 after hours).

Moving In

Residents moving furniture or large items into or out of the building must first book with building management at least 48 hours prior to the move to ensure the lift is available and to co-ordinate your move with other residents, priority will be given on a first-in basis. Residents can make a reservation by using the amenities calendar on the resident’s site through Building Link. Residents must make a lift booking (limited to 2 hours), as well as a loading bay booking if required (limited to 2 hours).

Lift dimensions: Lift door width 900mm; Internal lift car width 1100mm; Lift car depth 2200mm; Lift car height 2100mm.

Residents are only permitted to move on weekdays and are restricted to moving during the following times so that lifts can be available during peak times for residents:

Monday to Friday: 9:30am to 3pm
Moves can be booked in through the resident portal here – Buildinglink

If you need to obtain your resident login, please contact Building Management.

Building Maintenance, Cleaning & Emergencies

Building management is responsible for the maintenance and cleaning of common areas. Please report any non-urgent matters to building management via email at . For building emergencies such as large water leaks, management can be contacted 24/7 on 02 7257 7994 (select option 1 after hours).

Additional Keys & Access Cards

Additional access tags can be obtained from Building Management at a cost of $110. Anyone requiring an additional access tag must read through and complete the access tag request form, as well as arrange payment via Buildinglink. The access card request form if available via the forms section of this website. Apartment keys at Springfield Tower are not part of a registered key system and should be obtained directly via your local locksmith.

Apartment Maintenance Issues

Building management is responsible for maintaining the buildings’ common areas. For maintenance items relating to your apartment that are not common property, you will need to contact a tradesperson of your choice. Building management can assist with details of suitably qualified tradespersons if required. Tenants should contact their property managers.

Connecting Electricity & Gas

When moving into the building you will need to connect your electricity & gas by contacting a utilities provider. You are free to connect to a utility provider of your choice and they should be able to connect your service by you providing them either your address or meter number which can be provided by Building Management if required. Contact details of some common utilities providers are:
Energy Australia: 1800 596 517 (

AGL: 13 11 89 (

If you experience a loss of electricity to your apartment, the circuit breaker in your apartment may have tripped. The switchboard for the circuit breaker is generally located in a cupboard in your apartment, generally either a kitchen, laundry or linen cupboard. There is also a main circuit breaker next to your electricity meter that may need to be checked should there not be any issues with your apartment switchboard. Generally, the utility provider will have a record of your meter number and may visit site to conduct a meter reading. If you need to provide this information electricity meters are located on the residential levels. Building Management will be able to provide your meter number if required.

Residents should ensure that they cancel their electricity & gas accounts when they move out of the building to ensure they are no longer billed for usage at the apartment.

Water & Hot Water

The cost of water is paid for by the Owner’s Corporation, however, residents will pay an individual access charge by Sydney Water; you should confirm that Sydney Water has your correct contact details so that your bill is received.

Sydney Waters contact details are:
132 092

Individual stop valves to turn on/off the hot and cold water to your apartment are generally located in the laundry or under your kitchen sink.

Please note the building is fitted with a gas powered central hot water system. Residents will need their hot water meter number to set up a gas account with a utility provider of their choosing so that they can determine your apartments portion of the gas usage.

Phone & Internet

The building is connected to the National Broadband Network (NBN). When occupying the apartment you are free to use a telecommunications provider of your choice to set up your telephone and internet. Providers should be able to set up your connection without accessing the building, however if they require access to the buildings Main Distribution Frame (MDF), you will need to provide them with access to the carpark. The technician should have a copy of the abloy key needed to open the MDF room door but if they don’t, please contact Building Management. Some popular telecommunications providers are:



TPG: 13 14 23 (


The building is Foxtel ready and residents wanting to use Foxtel’s services should contact them directly to arrange their connection at

Waste Disposal & Recycle

General waste can be disposed of using the building’s garbage chute available on each level. Please follow the chute instructions and be cognisant of the size of items placed down the chute.

All recycling and larger items must be disposed of in the commercial garbage room located in the loading dock area near the driveway entry / exit. Residents are requested to not leave items on the floor next to bins.

Please note that household items (eg. beds, tables, lounges, appliances, etc) can be disposed of in the household item collection area behind the smaller roller door to the right-hand side as you enter the driveway. Please note this area is only accessible 7.30am to 4.00pm Monday to Friday.

Resident Car Park

Residents must park in and with-in their designated car space. Please note that there are no visitor parking spots available at Springfield Tower.

Residents are reminded that as per the by-laws, car spaces are for the parking of bikes and vehicles only, nothing else can be kept or stored in the space. For residents who wish to install a storage facility in their car space, an application must be submitted noting that the facility must be that of the approved type specified in the by-laws.


All pets in the building must be registered with management by submitting an application form available in the forms section of this website.


The building’s by-laws outline the rules of the building such as noise, renovations and tidiness, etc. You can download the building’s by-laws from the Library section of Buildinglink or alternatively via contacting Building Management.